We (Moumachi) are delighted that you (the customer) are interested in data protection. In this regard, we would like to give you (the customer) a clear overview of the data processing activities and our privacy compliance measures in connection with our websites and mobile applications. Our objective is to give you (the customer) an incredible customer experience while also keeping your personal data safe. Trustworthiness, openness, and candor are our primary values. Your (the customer's) trust in our product is the main reason why we are able to offer you an incredible customer experience.

Moumachi Ltd. (collectively, "Moumachi," "we," "us," "site," or "our"), but usually we just use the name Moumachi. We are committed to protecting your privacy. Moumachi is an online business directory where you (the customer) can get any information you need about businesses in Bangladesh.
This privacy policy explains how Moumachi collects and uses customer information that has been provided by customers when using our services, including Moumachi’s website and mobile application (app). We collect information about customers in order to provide them with the best suitable information regarding businesses in Bangladesh.
By visiting our website, signing up, or ordering something, you (the customer) consent to our privacy policy. This policy applies to all personal data obtained through the use of our website or app.

Moumachi collects information from customers when they visit our website, use our mobile application (app), or order services/products via our website or mobile applications (app).

When customers use our website or app, we collect the customer’s GPS location (where applicable), crash logs, and device ID, and, when making an order, the customer’s address, phone number, and first name/last name. Moumachi also collects and stores additional information like e-mail addresses (required), and photos (optional). Customers can view the full list of collected information in the profile section on the web/app. You can also view the full list of collected information in section-9.

Moumachi does not collect any personal information about a customer unless customers voluntarily provide it to us.

Customers can have choices, the information they like to share with us. Note that, however, when signing up for our platform, you are required to accept our terms of use. You enter into an agreement with us under which you are entitled to use the platform in accordance with the Terms of Use. We collect some information from you to be able to perform our obligations under this contract. However, it is optional whether you provide this type of information or not; providing the information is necessary to use our platform.

GPS location(optional)- we use this to serve you(customer) nearby businesses & deliver your(customer) order.

Device or Other IDs- we use these for fraud prevention, security, personalization, and account management. Also, send in-app notifications or push notifications.

Password- To identify you (the customer) for personalization and security purposes.

Customer’s personal information- (number, address, and first/last name) is sent to the delivery team for delivery.

Crash logs- We also receive reports of app use crash logs from Firebase Crashlytics in order to continually improve your experience with our apps and services.

Gallery/Camera access(optional)- To upload your (customer's) profile photo, you (the customer) can use this or you (the customer) can skip it.

Payment data- We don't store or access any payment data. We just store the Transaction ID, when customers pay online like Bkash, Nagad, Rocket, and Upay. Those (Bkash, Nagad Rocket, Upay) mobile banking provides us with a Transaction ID to ensure your(customer) payment.

You (customer) can know more details about those personal data why those we need & how we use them in sections 4 & 5.

Remember that Moumachi will never use your personal information for any other purpose other than the ones mentioned above.

We take security seriously and take precautions to protect your personal information. We keep customer information secured and we have established appropriate physical, electronic, and administrative procedures to safeguard this information.

If you have any questions about the data protection policy at Moumachi, then you can contact us by sending an email to [email protected].

The App may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these sites before providing any personal information.

At Moumachi, customer privacy, and security are Moumachi’s top priorities. In this section, you can find general information about the categories of personal data that Moumachi processes about the customer. For the customer’s understanding, personal data is information that directly identifies the customer (such as the customer’s name, phone number, and address). Customers will find more detailed information on Moumachi’s data processing activities below, in the next section.

This includes the consumer’s first/last name, password, phone number, and, delivery address.

Why does Moumachi process this category?

This data is the customer’s master data, which Moumachi absolutely needs for Moumachi’s services. Without the customer’s name, phone number, and password, the customer cannot create a profile. This is the customer’s master data.

This includes the customer’s profile photo and email address

Why does Moumachi process this category?

This data is the customer’s additional data, customer can skip this. This data is used for account management.

This includes the customer’s first and last name, delivery address, and phone number; order details; payment details (cash on delivery or online payments); and the order ID (just a few numbers). like 5421 or 5422. It needs to specify the order.

Note: We don't store & access any payment details.

Why does Moumachi process this category?

We need those data to deliver your(customer) service/product. Without this, we cannot deliver the order to your location.

These include the customer’s order history (that is, whether the order is complete or incomplete, canceled or rejected, its details will be here), invoices (what service/product was ordered and how much it cost), and the order ID (it's just a few numbers). like 5421 or 5422. It needs to specify the order), comments on orders (Review), information on the payment method (mean cash on delivery or online payments), and delivery address.



Why does Moumachi process this category?

Each time a customer places an order, this information will be added to the customer’s profile. The customer can view all this information in their profile at any time. Moumachi will use this information to improve Moumachi's services and optimize the platform for customers’ interests.

This includes the customer’s address, postcode, city, country, and the customer’s device’s longitude and latitude. This also includes GPS location (approximate location, precise location).

Why does Moumachi process this category?

Precise location- Moumachi needs this data to be able to deliver your (customer’s) orders (or enable the business so that you (customers) can order from it and it can be delivered to you). Moumachi creates the longitude and latitude automatically in order to be able to process your (the customer’s) delivery address.

Approximate location- Moumachi needs this data to be able to recommend which business is near the customer’s location. Without this data, Moumachi cannot show you(customer) businesses in your(customer) city.

This includes your(customer's) individual device, browser, or app. For example, Device ID, Firebase installation ID

Why does Moumachi process this category?

Each time a customer enters Moumachi’s platform (app or website), this information is stored by us to prevent unauthorized activities and to identify a device or browser. Moumachi also uses parts of this information to detect suspicious behavior at an early stage and to protect Moumachi’s platform. Also, to send in-app notifications or push notifications.

This includes Crash logs.

Why does Moumachi process this category?

This action is needed to measure the performance of Moumachi’s app and provide better results to customers. We receive reports of app crash logs from Firebase Crashlytics in order to continually improve customers’ experience with our apps and services.

Moumachi processes customers’ personal data only in accordance with relevant data protection laws. Moumachi pays particular attention to the fact that all principles for the processing of personal data are taken from account. Therefore, Moumachi only processes customer’s data if this is lawful and the customer can reasonably expect it to be processed.

In order to be able to offer customers Moumachi’s services, the processing of personal data is essential. customers do provide us with some of this data of their own accord by entering our web/app on customers' devices. Moumachi collects other data automatically when customers are using Moumachi’s platforms(app/website).

Moumachi processes customers’ personal data for the following purposes ("Purposes"):

1. Account Creation
   When creating a customer account, you (the customer) will be asked to enter the customer’s master data. This is absolutely necessary, as Moumachi cannot create a customer profile without this data. The customer’s phone number and first and last name are particularly important, as Moumachi can use this information to identify the customer in Moumachi’s system the next time the customer wants to log in again. Furthermore, Moumachi would like to ask customers to choose their passwords carefully.
   
   Categories of personal data:
   Profile data (master data)
2. Log in to an existing account
   If customers already have an account, they will need to enter their phone number/e-mail and password to log in.
   
   Categories of personal data:
   Profile data (master data)
3. Managing Customer Profile
   Customers can log in to their profile at any time and change their personal data, such as their first or last name, email address, or password. Customers can also view their previous orders.
   
   Categories of personal data:
   Profile data (master data)
   Order history data
4. Order Processing
   Once the customer has successfully registered and decided to place an order, Moumachi will store this information in the customer’s profile and process it in further steps so that the customer can submit a customer order to us.
   
   Categories of personal data:
   Profile data (master data)
   Order data
   Delivery data
   Location data
5. Storing customer’s cart for later
   After the customer has logged in to the profile and made a selection, the products will be saved in the customer’s profile. If the customer accidentally closes the browser or app, the consumer can continue to the last point of his or her order. Moumachi stores this data to provide customers with a better ordering experience where they can conveniently continue the order with browsers or apps that are accidentally closed.
   
   Categories of personal data:
   Profile data (master data)
   Order data
6. Delivering customer’s order
   Once customers have successfully placed their order, a number of processes are running in the background(website/app) to ensure that their order is delivered quickly.
   
   Categories of personal data:
   Delivery data
7. App Notifications
   Moumachi has a strong interest in informing customers about new businesses or deals when using the app. Moumachi is always working to give you (the customer) an amazing customer experience. To achieve this, Moumachi negotiates very good deals for customers. To inform customers about these deals, Moumachi may send you (the customer) in-app notifications or push notifications, if you have chosen to activate this feature on your (the consumer’s) devices.
   
   Categories of personal data:
   Location data
   Firebase installation ID
   Profile data (master data)

Thank you, customers, for your interest in receiving a copy of the information from Moumachi. Customers can email us anytime at [email protected], and Moumachi will be happy to provide you with a copy of this information. Moumachi is committed to protecting customers’ privacy and ensuring that your personal data is safe and secure.

The chart below shows all the data that Moumachi collects through the app. Customers can also get an understanding of which data are mandatory for rendering services and which are collected optionally as well as the purpose they serve.

Data Type	Functionality	Purposes
GPS location (Approximate location, Precise location)	optional	App functionality
first/last Name/td>	required	Account management
Email address	optional	Account management
Address	Optional	App functionality, Delivery, Order
Phone number	Required	Account management, fraud prevention, security
Photos	optional	Account management
Crash logs	required	App functionality, User Experience, App performance
Device or Other ID’s	optional	fraud prevention, security, and compliance, App functionality Personalisation

We store customer data lifetime. To avoid fraud prevention. Also, to make our site secure & safe.

Moumachi may update Moumachi’s Privacy Policy from time to time, so Moumachi encourages consumers to review it periodically. Moumachi will post any changes to the Policy on this page, and Moumachi will notify you (customer) of any significant changes. If you (customer) have any questions about Moumachi’s Privacy policy, please contact us. Thank you (customer) for choosing Moumachi.

Moumachi welcomes customers’ questions or comments regarding this Statement of Privacy. If consumers believe that Moumachi has not adhered to this Statement, please contact Moumachi at:

Moumachi
House 1133, Road 11, Avenue 8
Mirpur DOHS, Dhaka – 1216, Bangladesh.
Email Address: [email protected]
Telephone number: +8801322-122-022